How to Retrieve Matrikon License Information When AK is Forgotten

To retrieve your Matrikon license information if you have forgotten your AK (Activation Key), follow these detailed steps:

1. **Locating the lservrc File:**
- Open File Explorer on your computer.
- Navigate to the following path: `C:\ProgramData\Matrikon\Licenses\[Product Name]`.
- In this folder, locate the file named `lservrc`.

2. **Importance of the lservrc File:**
- This file is crucial for investigating your license.
- Extract the `lservrc` file from the folder where your Matrikon software is installed.

3. **Viewing Hidden Folders:**
- The `ProgramData` folder is hidden in your operating system by default.
- To enable viewing of hidden folders:
- In File Explorer, click on the "View" tab at the top.
- In the "Show/hide" group, check the "Hidden items" box. This will reveal hidden folders and files on your system, including `ProgramData`.
- You should now be able to see the `ProgramData` folder and navigate to the specified path.

4. **Recovery Process:**
- Once you have located and extracted the `lservrc` file, please share it with us.
- We will use this information to investigate and assist you with your Matrikon license.

We are here to support you through each step of the process. Feel free to contact us if you need further assistance or have any questions. Thank you!

Created by JF