Configuring Tunneller Logs for High-Quality Output

Created by Jose Fabian Solano, Modified on Thu, 17 Aug, 2023 at 5:38 PM by Jose Fabian Solano

On the Tunneller Client Side:

To begin, follow these steps to extract logs of high quality from Tunneller:

Step 1: Access the UATunneller configuration panel.

Step 2: Under the "Tunneller Client-Side Gateway Configuration" tab, you'll find a series of icons in the upper right corner. Click on the last icon, which is the "Logs Configuration" option.

Step 3: This opens a new configuration panel. Select "Logging Type: DA Logging."

Step 4: Ensure that the checkbox is marked and set the log level to "High."

Step 5: For the LogFile option, input the following path if it's empty: C:\Program Files (x86)\Common Files\MatrikonOPC\Common\PSTCFGMatrikon.OPC.Tunneller.1.LOG.

Step 6: After configuring, click "OK."

Step 7: Navigate to Windows search and locate the Windows services.

Step 8: Look for the service named "MatrikonOPC Tunneller CSC" and click "Restart" to apply the changes.

Step 9: Afterward, replicate the disconnection issue to register it in the log.

Step 10: Extract the log from the path: C:\Program Files (x86)\Common Files\MatrikonOPC\Common\PSTCFGMatrikon.OPC.Tunneller.1.LOG and send this file to me.

On the Tunneller Server Side:

Follow these steps to configure logs on the Tunneller Server:

Step 1: Open the Tunneller configurator on the Server side.

Step 2: Access the "Tunneller Server-Side Gateway Configuration" tab.

Step 3: Within this tab, go to the "Advanced" option to open a new panel.

Step 4: In this panel, adjust the "Logging" box to set the level to "High."

Step 5: At the lower-right corner of this panel, click "Apply" to save the changes.

Step 6: Subsequently, access Windows services and locate the service named "MatrikonOPC Tunneller SSC."

Step 7: Restart the service and reproduce the disconnection issue.

Step 8: Extract these logs from the path: C:\Program Files (x86)\Matrikon\OPC\Tunneller\Server-Side Gateway/tunneller.log.

Step 9: Forward the logs to me. After this, it's recommended to revert the log quality back to normal, as high-quality logs consume substantial disk space.