1. No valid license found

If you see the “Not valid license found” message in the Project Console App on Windows when trying to start the SCADA server, please check the following points:

✅Steps to Resolve

1. Verify the license in the Project Console
   1. Open the License section inside the Project Console.
   2. Confirm that a valid license is installed and active.
      
2. Check your license in the Customer Portal
   
   1. Log in to customer.atvise.com
   2. Navigate to the License section and find the license generated for your server 
   3. Compare the license details in the portal with the license currently loaded on your SCADA server. 
      
3. Validate the hardware code
   
   1. The first line of the license text contains the hardware code.
   2. Make sure it matches the hardware code shown in your server configuration. If they don’t match, the license will not be valid.
      
4. Reapply the license if needed
   
   1. If the license text on the server has been altered or is missing, copy the correct license from the customer.atvise.com portal.
   2. Paste it into the License section of the Project Console and try to start the server again. 
5. Check for hardware changes
   
   1. If the hardware code in your server is different from the one in the customer portal, it may be due to a hardware change (e.g., replacing a network card, upgrading RAM, or other hardware modifications).
   2. In this case, you will need to follow this article: 3. Transferring & Upgrade atvise Licenses Between Computers
6. Contact Support if the issue persists
   
   1. If the problem continues after following the steps above, please contact our support team: support@vestersl.com